[FPSPACE] Apogee Books

Tue Aug 4 15:53:52 EDT 2009

It's very strange because the system sends out an automated response when we
receive an order, or at least it's supposed to do.

If ever you get any problems with anything from Apogee just email me at
Richard at cgpublishing.com

I'll make sure that everything is to your satisfaction.

We don't like to leave loose ends

Kind regards

Richard

President CG Publishing and Apogee Books

PO Box 4588 Wheaton IL 60189 USA

V: 630 637 6296

F: 630 637 8396

www.cgpublishing.com

  _____  

From: Phillip Clark [mailto:phillipclark at btinternet.com] 
Sent: Tuesday, August 04, 2009 12:51 PM
To: Matthew Heimbecker; mike at heney.net; cpvick at globalsecurity.org;
fpspace at friends-partners.org
Cc: Richard Godwin; Robert Godwin; Patricia Godwin; Ric Connors
Subject: Re: Apogee Books

Yesterday the mail tried to deliver a package to me while I was out and I
collected it late this afternoon.   It contained the five books from Apogee,
with some slight damage to one of them.

I have double-checked and I cannot find any of the e-mails which Mr
Heimbecker say that were sent.   There is nothing filtered out online, there
is nothing in my regular inbox, there is nothing in my junk mail box and
there is nothing in my spam mail box - it is four-five months since I
bothered to empty the junk and spam boxes..   So what happened to those
messages is a total mystery.   My e-mail address appears to be correct, so
there is no reason why they should not have been received safely.

One of the joys of the cyberworld, I guess.

Phillip Clark

----- Original Message ----- 

From: Matthew <mailto:matthew at cgpublishing.com>  Heimbecker 

To: mike at heney.net ; phillipclark at btinternet.com ; cpvick at globalsecurity.org
; fpspace at friends-partners.org 

Cc: Richard <mailto:richard at cgpublishing.com>  Godwin ; Robert
<mailto:rgodwin at cogeco.ca>  Godwin ; Patricia Godwin
<mailto:admin at cgpublishing.com>  ; Ric <mailto:marketing at cgpublishing.com>
Connors 

Sent: Tuesday, August 04, 2009 4:22 PM

Subject: RE: Apogee Books

This is in response to Philip Clark's comments regarding purchasing books
direct from Apogee Books. 

We have sent two emails to the address provided by Philip, all in a timely
manner, regarding his order. No indication was given to us that these emails
weren't received. Also, while we do have a toll-free number for North
American customers, we also have a regular phone number, also found on the
front page of our website. These numbers both put you in direct contact with
people at the warehouse. There is also a contact email address, which wasn't
used in this case.

Below are the two messages sent to Philip. Perhaps they were caught by spam
filters?

Matthew Heimbecker
C.G. Publishing
www.cgpublishing.com
or 1-888-55-SPACE (1-888-557-7223) to place an order.

Rock and Rockets! 

  _____  

From: Matthew Heimbecker [matthew at cgpublishing.com]
Sent: July 27, 2009 3:55 PM
To: phillipclark at btinternet.com
Subject: Shipment Confirmation from Apogee Books

Hello Phillip,

Thank you for your recent order from Apogee Space Books. We'd like to inform
you that your order has shipped to you.

Stay in touch through our monthly newsletter!

You can reply to this email with 'yes' in the subject line and we will sign
you up for our email newsletter. It is sent out monthly with new information
from Apogee Books about author appearances, new exclusive publications and
space news announcements. Our list is confidential and secure. We will never
give or sell your email address to anyone. 

Apogee Books

What SPACE do you have on your bookshelf?

  _____  

From: Matthew Heimbecker [matthew at cgpublishing.com]
Sent: June 30, 2009 10:08 AM
To:  <mailto:phillipclark at btinternet.com> phillipclark at btinternet.com
Subject: Backordered Title

Dear Phillip,

Thank you for your recent order at the Apogee Books online store. 

We're sorry to inform you that one of the items you've ordered (The Apollo
Spacecraft News Reference) is currently on backorder. We expect to receive
this within 15 days, and will ship to you as soon as possible after that
time.

We're offering you the option to have any other items you've ordered sent to
you in the meantime, with the backordered title to follow when it's
available. Please respond to this email with your choice. 

Apogee Books

What SPACE do you have on your bookshelf?

Internal Virus Database is out of date.
Checked by AVG - http://www.avg.com
Version: 8.0.134 / Virus Database: 270.4.5/1533 - Release Date: 7/3/2008
7:19 PM

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