[FPSPACE] Apogee Books

[Matthew Heimbecker]

This is in response to Philip Clark's comments regarding purchasing books
direct from Apogee Books.


We have sent two emails to the address provided by Philip, all in a timely
manner, regarding his order. No indication was given to us that these emails
weren't received. Also, while we do have a toll-free number for North
American customers, we also have a regular phone number, also found on the
front page of our website. These numbers both put you in direct contact with
people at the warehouse. There is also a contact email address, which wasn't
used in this case.

Below are the two messages sent to Philip. Perhaps they were caught by spam
filters?

Matthew Heimbecker
C.G. Publishing
www.cgpublishing.com
or 1-888-55-SPACE (1-888-557-7223) to place an order.

Rock and Rockets!


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From: Matthew Heimbecker [matthew at cgpublishing.com]
Sent: July 27, 2009 3:55 PM
To: phillipclark at btinternet.com
Subject: Shipment Confirmation from Apogee Books

Hello Phillip,

Thank you for your recent order from Apogee Space Books. We'd like to inform
you that your order has shipped to you.




Stay in touch through our monthly newsletter!

You can reply to this email with 'yes' in the subject line and we will sign
you up for our email newsletter. It is sent out monthly with new information
from Apogee Books about author appearances, new exclusive publications and
space news announcements. Our list is confidential and secure. We will never
give or sell your email address to anyone.

Apogee Books

What SPACE do you have on your bookshelf?


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From: Matthew Heimbecker [matthew at cgpublishing.com]
Sent: June 30, 2009 10:08 AM
To: phillipclark at btinternet.com
Subject: Backordered Title

Dear Phillip,

Thank you for your recent order at the Apogee Books online store.

We're sorry to inform you that one of the items you've ordered (The Apollo
Spacecraft News Reference) is currently on backorder. We expect to receive
this within 15 days, and will ship to you as soon as possible after that
time.

We're offering you the option to have any other items you've ordered sent to
you in the meantime, with the backordered title to follow when it's
available. Please respond to this email with your choice.

Apogee Books

What SPACE do you have on your bookshelf?
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