[FPSPACE] Apogee Books

[Phillip Clark]

Yesterday the mail tried to deliver a package to me while I was out and I collected it late this afternoon.   It contained the five books from Apogee, with some slight damage to one of them.

I have double-checked and I cannot find any of the e-mails which Mr Heimbecker say that were sent.   There is nothing filtered out online, there is nothing in my regular inbox, there is nothing in my junk mail box and there is nothing in my spam mail box - it is four-five months since I bothered to empty the junk and spam boxes..   So what happened to those messages is a total mystery.   My e-mail address appears to be correct, so there is no reason why they should not have been received safely.

One of the joys of the cyberworld, I guess.

Phillip Clark


  ----- Original Message ----- 
  From: Matthew Heimbecker 
  To: mike at heney.net ; phillipclark at btinternet.com ; cpvick at globalsecurity.org ; fpspace at friends-partners.org 
  Cc: Richard Godwin ; Robert Godwin ; Patricia Godwin ; Ric Connors 
  Sent: Tuesday, August 04, 2009 4:22 PM
  Subject: RE: Apogee Books


  This is in response to Philip Clark's comments regarding purchasing books direct from Apogee Books. 

   
  We have sent two emails to the address provided by Philip, all in a timely manner, regarding his order. No indication was given to us that these emails weren't received. Also, while we do have a toll-free number for North American customers, we also have a regular phone number, also found on the front page of our website. These numbers both put you in direct contact with people at the warehouse. There is also a contact email address, which wasn't used in this case.

  Below are the two messages sent to Philip. Perhaps they were caught by spam filters?

  Matthew Heimbecker
  C.G. Publishing
  www.cgpublishing.com
  or 1-888-55-SPACE (1-888-557-7223) to place an order.

  Rock and Rockets! 


------------------------------------------------------------------------------
  From: Matthew Heimbecker [matthew at cgpublishing.com]
  Sent: July 27, 2009 3:55 PM
  To: phillipclark at btinternet.com
  Subject: Shipment Confirmation from Apogee Books

  Hello Phillip,

  Thank you for your recent order from Apogee Space Books. We'd like to inform you that your order has shipped to you.




  Stay in touch through our monthly newsletter!

  You can reply to this email with 'yes' in the subject line and we will sign you up for our email newsletter. It is sent out monthly with new information from Apogee Books about author appearances, new exclusive publications and space news announcements. Our list is confidential and secure. We will never give or sell your email address to anyone. 

  Apogee Books

  What SPACE do you have on your bookshelf?


------------------------------------------------------------------------------
  From: Matthew Heimbecker [matthew at cgpublishing.com]
  Sent: June 30, 2009 10:08 AM
  To: phillipclark at btinternet.com
  Subject: Backordered Title

  Dear Phillip,

  Thank you for your recent order at the Apogee Books online store. 

  We're sorry to inform you that one of the items you've ordered (The Apollo Spacecraft News Reference) is currently on backorder. We expect to receive this within 15 days, and will ship to you as soon as possible after that time.

  We're offering you the option to have any other items you've ordered sent to you in the meantime, with the backordered title to follow when it's available. Please respond to this email with your choice. 

  Apogee Books

  What SPACE do you have on your bookshelf?
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