[FPSPACE] Apogee Books

[Phillip Clark]

Nice idea - they give an 800 freephone number, which of course only works in the USA!!

Maybe I have just got too used to the Amazon and its dealers, who acknowledge everything and believe in keeping customers up-to-date with the progress of orders.   The only reasons I went to Apogee direct was because of a "buy on our website exclusive" with the Apollo reference books and three Mission Reports that UK dealers don't stock.

At least I know not to deal with Apogee direct again.   As a comparison, all of my purchases from Amazon and its dealers from the last two days are now dispatched with all stages of the process confirmed by e-mail.

Phillip Clark

 
  ----- Original Message ----- 
  From: Charles Vick 
  To: 'Phillip Clark' 
  Sent: Sunday, August 02, 2009 10:14 AM
  Subject: RE: [FPSPACE] Apogee Books


  Is there a phone number to get a hold of a body to bark at?



  -----Original Message-----
  From: fpspace-bounces at friends-partners.org [mailto:fpspace-bounces at friends-partners.org] On Behalf Of Phillip Clark
  Sent: Sunday, August 02, 2009 2:58 AM
  To: FPSPACE
  Subject: [FPSPACE] Apogee Books



  Just wondering whether anyone has had any recent experience in buying from Apogee Books in the USA?



  Just over a month ago I placed an order with them for three of the Mission Reports books and the web-only purchase of the Apollo CSM and LM Reference books.   My money went though PayPal without any trouble, but as for Apogee Books - total silence.   No acknowledgement of my order, not news of dispatch and no responses to the two emails that I have sent, asking for confirmation that the order had been received.



  Has anyone else had similar problems recently?



  At the very least, the company's Customer "Service" needs to be improved!!



  Phillip Clark
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