Digest for 95-12-14

Dear Friends,

Lots of new items to share with you in this issue of the digest.  Please
check out the "What's New" item #01 below regarding our new partnership
with the Russian publishers of "Economics and Life".  Also, please join us
if you can on Sunday, December 17 for Alan Boyle's second "Sunday at the
Solarium" where the topic will be the Russian elections (see the 'what's
new' item #03 below).

Over the next several weeks there will be lots of additions and changes to
F&P to announce here.  Please continue to let us know your comments and
suggestions for how we can make this service more useful to you!

                          Table of Contents

WHAT'S NEW . . .

#01-14 December 95 New partnership with "Economics and Life" publication

#02-14 December 95 New Cyrillic page on Friends and Partners

#03-14 December 95 Sunday at the Solarium: Topic: Russian Elections

#04-14 December 95 Latest issue of "St. Petersburg Press."

#05-14 December 95 Soros Foundation Internet/E-Mail Program

#06-14 December 95 Vladivostok News & Information

#07-14 December 95 Arizona Russian Abroad Language Programs for '96

#08-14 December 95 The Alexander Palace Time Machine

#09-14 December 95 Addition to homegrown home pages: Gena Obukhov.

#10-14 December 95 Five new articles in the BISNIS section.


01-14 December 95  Sender: Alexander Komarov, "Economics and Life" Publishers
                   Subject: "Economics and Life" WWW Server on Friends and

02-14 December 95  Sender:  bboswell@aaas.org (BBOSWELL)
                   Subject: Flags

03-14 December 95  Sender:  Mark Torgusen (mvtpdx@iccom.com)
                   Subject: Family Sponsor

04-14 December 95  Sender:  72113.2436@compuserve.com
                   Subject: The Russia WWW page

05-14 December 95  Sender:  ilyaz@iline.com (Ilya Zeldes)
                   Subject: Help

06-14 December 95  Sender:  sergei@konoplev.freenet.kiev.ua (Konoplev Sergei)
                   Subject: Info on MBA Enterprise Corps

07-14 December 95  Sender:  masha@masig.fsu.edu (Masha Medvedeva)
                   Subject: Correction on Russian Christmas

08-14 December 95  Sender:  Douglas Keene (mfgman@cts.com)
                   Subject: TQM in Russia, Friends & Partners 12/8/95

APPENDIX:        LISTSERV address & basic procedures


WHAT'S NEW . . .

* We are pleased to announce our new partnership with Alexander Komarov
  of the Russian publication "Economics and Life".  We announce
  today the electronic version of this publication, the printed version
  of which has a base of over 600,000 subscribers.  Please see message
  #01 below for more information.  You can visit from our Economics page
  or directly via URL:


  Please note that this is a Russian language publication.  You will
  need appropriate Cyrillic fonts on your computer to read this material
  (and, of course, the ability to read Russian!).  Please visit our
  Cyrillic page for information on how to obtain Cyrillic fonts for your
  system (see next note).

* New Cyrillic page on Friends and Partners.  Our many thanks to Sasha
  Ovchinnikov of the UT Center for International Networking who has put
  together a much improved version of our F&P Cyrillic page.  Please visit
  this page to find information on installing Cyrillic fonts on your
  Mac, PC, or Unix system.  Thanks also to Paul Gorodyansky who made
  many good suggestions for this page.  You can visit directly at URL:


* Please join Alan Boyle for the second "Sunday at the Solarium" - an on-line
  discussion forum - this Sunday, December 17.  From Alan's on-line Glasnews
  publication (http://solar.rtd.utk.edu/friends/aboyle/glasnews/master.html):

  "Russia's elections and news media are among the topics for "Sunday at the
  Solarium," an occasional chat session presented on the University of
  Tennessee's Solar server, courtesy of Friends and Partners.  You're also
  welcome to discuss the recent "New Media for a New World" conference or
  just pass along your best wishes for the holidays.  The scheduled time is
  10 a.m.  Pacific time (1 p.m.  Eastern, 9 p.m.  Moscow time) on Sunday,
  December 17 - Election Day.  Another session may be held 12 hours later,
  depending on interest.

  To join the conversation, telnet to solar.rtd.utk.edu (or
  solar.cini.utk.edu, which is an alternate name for the same Internet
  address), and log in as "fp-irc" (without the quotes).  This is a standard
  Internet Relay Chat session: You can change your screen name by typing the
  command "/nick yourname" and hitting the Enter key.  You type comments on
  your screen, then hit Enter to have those comments displayed for all to

  If you are using an IRC client program, connect to solar.rtd.utk.edu and
  use the command "/join #friends." We will be on the #friends channel.  If
  you have any questions, feel free to write glasnews@eskimo.com.  See you at
  the Solarium!" -- Alan Boyle

* The latest issue of "St. Petersburg Press" is now available on F&P.

  Please visit from the "News" page or directly at URL:


* Soros Foundation Internet/E-Mail Program: This is an important program
  provided by the Soros Foundation, the objective of which "is to provide
  e-mail and full Internet access to individuals and organizations in Central
  & Eastern Europe as well as the non-Slavic republics of the NIS."

  Please visit from the "Funding" page or directly at URL:


* Vladivostok News & Information - an excellent news & information
  resource - is available from our "News" page or directly at:


* The Arizona Russian Abroad Language Programs for '96 offers "an
  outreach effort of the Department of Russian and Slavic Languages,
  acknowledged as one of the premiere Russian language training
  programs in the USA."

  Please visit from the "Language" page or directly at:


* Visit the Alexander Palace Time Machine which is a virtual tour of the palace
  that was Nickolas' and Aleksandra's home in Tsarskoe Selo.

  Please visit the "History" page or directly at:


* We are pleased to add Gena Obukhov to the homegrown home pages
  Gena lives in Russia and works at the Institute for High Energy Physics
  (accelerator) as an electronic designer and programmer.

  Please visit the "Life" page or directly at:


* Five articles have been added to the NIS Business Opportunities in the
  New Independent States of the Former Soviet Union (BISNIS)
  home page provided from The United States Department of Commerce .

  These articles include:  "St. Petersburg Municipal Bonds: An Important
  Financial Instrument in Today's Russia"; "Russia:Import/Export
  Changes"; "Changes in Value Added Tax"; "Tashkent International
  Healthcare Exhibition '96"; "IMI: Labeling Goods in Russia".

  Please visit the "Economics" page or directly at URL:



Please continue to send your e-mail to friends@solar.rtd.utk.edu.

** 01 **********************************************************************

Sender: Alexander Komarov, "Economics and Life" Publishers
Subject: "Economics and Life" WWW Server on Friends and Partners

Dear Friends,

Representing the Russian publisher, "Publisher Home", I am pleased to
announce the new "Economics and Life" WWW Server on Friends and

We will be providing weekly updates to our new electronic Russian
language "Economics and Life" publication which you will find at:


or from the Economics page of "Friends and Partners".

With complete information about the Russian business and economic
environment, you will also find information on new legislation, as well as
information on how to do business in Russia, tax information and
legislation, information on banking and finance, insurance, real estate and
investments, goods markets, customs regulations, stock exchange market, etc.

"Economics and Life" began its life as a weekly newspaper in 1918.
After publishing over 8,500 issues over 70 years, it became an
independent publication in 1991.  It is now disseminated in all CIS
countries with subscribers in 55 countries.  With a circulation of over
600,000 in 1994 and a distribution of additional regional publications
to over 1,250,000 subscribers, it remains one of the largest and most
important business and economics publications in Russia today.

We are especially pleased to work with the "Friends and Partners"
initiative with its emphasis on fostering cooperation and partnership
between individuals and organizations in our countries.  We hope that
this is but a first step towards a long and productive relationship.

Please visit our new server and let me know of ways in which we can make
this new electronic service of more use to you.

Alexander Komarov, Board of Directors
"Publisher Home"
Economics and Life
Moscow, Russia
Phone:(095) 257-37-21
FAX:  (095) 257-37-22

** 02 **********************************************************************

Sender:  bboswell@aaas.org (BBOSWELL)
Subject: Flags

Does anyone know where on the Web you can find flags of NIS countries (or any
countries, for that matter)?

Beth Boswell

** 03 **********************************************************************

Sender:  Mark Torgusen (mvtpdx@iccom.com)
Subject: Family Sponsor

Dear Friends,

I have a 12 year old neice who lives in Anapa, Russia, near the coast of the
Black Sea.  She speaks fluent English and attends an advanced middle school.
She would like to study/live in the USA for a period of one year.  I am
looking for a Host Family/and or Organization that could possibly sponsor
her for that time period.

I have searched the Internet looking for the above information, however, the
majority of these Groups cater only to High school aged children, not Middle
school children.  Any help would be greatly appreciated.  Please e-mail me
at the above address.

                              Thank You for your time and help,

                              Elena Torgusen

** 04 **********************************************************************

Sender:  72113.2436@compuserve.com
Subject: The Russia WWW page

It sounds kinda simple, but how about something for finding an
e-mail pen pal?  Not for dating or anything like that, but just to
find someone to write to etc.

Great page, much stuff to go thru!

Andrew Tabar
San Diego, CA

** 05 **********************************************************************

Sender:  ilyaz@iline.com (Ilya Zeldes)
Subject: Help

Dear Friends, may someone to tell me (in plain English or Russian
without any technospeak, please) how to send and receive a message
written in Russian. Here is my problem:

I have a WinKey software installed on my hard drive. WinKey is a
Windows 32s 101/102key keyboard driver and utility which allows me to
toggle between Cyrillic and English. When WinKey is turned on, I can
type in either English or Russian in the message area of my OLX offline
reader. However, when I send this message, it's received on the other
end in a garbled ("GreeK") form. The same with the Russian messages I'm
getting on my end. Is there a way to communicate in Russian over the
Net using WinKey? The WinKey brief manual says "...you can send
articles and messages over the net just like the big boys in Moscow."
What am I doing wrong? Why I cannot send and receive Russian messages?

Any suggestion and advice is appreciated.

Regards, Ilya Zeldes, Fort Myers, Florida, USA. Internet E-mail:

** 06 **********************************************************************

Sender:  sergei@konoplev.freenet.kiev.ua (Konoplev Sergei)
Subject: Info on MBA Enterprise Corps

December 11, 1995

)From: Elizabeth Ames (eliz@konoplev.freenet.kiev.ua)
Re: MBA Enterprise Corps

I am looking for information about the MBA Enterprise Corps - about the
program in general, the in-country set-up process, and feedback from people
who worked in the program.  What was your experience like?  Has this been a
successful initiative?

Also does anyone have email name/address information for the central
contact point?

Many thanks,
Elizabeth Ames

** 07 **********************************************************************

Sender:  masha@masig.fsu.edu (Masha Medvedeva)
Subject: Correction on Russian Christmas

 Hello everyone,

 I would like to make one correction to a letter from Zhanna.
 She wrote a great letter describing russian celebration of Christmas
 and New Year. But there was one little mistake. :)

 Orthodox Christmas is not on Jan 13-14. It is on __Jan 7__. It is
 exactly 13 days after other christian world christmas. (Actually,
 all orthodox holidays are 13 days after catholic, lutheran, and others
 holidayas.) Jan 13 is an old "New Year" day.

 I hope it is not very confusing :) This difference happened due to
 the change of calendars centuries ago. Russia, I think,  was the
 only country that did not make a change. The calendars were changed
 somewhere in 1920s, when reds came to power. So the New year that was
 celebrated before revolution in our modern calendar would be Jan 13th.
 (I can give you an example. My great grandmother was born on Jan 1,1903.
 She celebrates her birthday on Jan 14 now.)

 Well, I hope it will be useful to someone.

 Have a Merry Christmas And A Happy New Year!!


** 08 **********************************************************************

Sender:  Douglas Keene (mfgman@cts.com)
Subject: TQM in Russia, Friends & Partners 12/8/95

Dear Kevin Panet and other Friends and Partners,

Your question regarding Total Quality Management (TQM) in Russia was
interesting, and I wanted to give you a short answer that might also be
interesting to others. I would also like to receive comments from others on
the same subject at my e-mail address.

I am an international manufacturing consultant with over 25 years of
experience in implementing quality programs, including TQM (etc.) in plants
in the U.S., Hong Kong, other areas of Asia and Russia. While TQM is a
specialty, I am currently involved in assisting companies in moving products
to overseas factories for low cost manufacturing, or trouble shooting or
assisting in turnarounds of existing U.S. ventures in these overseas factories.

I directed a TQM seminar in Kirov (Vyatka), Russia last year that was
partially funded by the Eurasia Foundation, then was asked by my client to
direct a project to transfer a U.S. agricultural equipment product to a
Kirov plant for mfg. and export back to the U.S. The plant management and
many of the workers took part in the seminar.  We also taught members of the
Oblast Administration, including the Governor, as well as several others
from other parts of Russia and the Ukraine. We recruited trainers from
Proctor and Gamble, Xerox, and the Russian Academy of Science to teach the
seminar, and interest was quite high and based on the interchanges and
comments during and after the seminar, it seemed to be quite successful.  We
also recruited a volunteer executive from IESC to actually live in the town
and in the plant for 3 months to teach TQM in a hands on way to the "troops"
actually working in the plant.  His training really softened up the workers
to the Western ideas being foisted on their plant by this new business, and
although he had little access to senior management, he had a lot to do with
reducing resistance to change.

The actual application of TQM in the FSU environment is quite another thing
again. One year after starting the mfg. operation in Kirov, the plant is
shipping at a very high volume (8, 40 ft. containers per month), and the
U.S. customer says that the quality is on par or better than was made in
their own U.S. factory (which has certain aspects of TQM in place, including
a "Manager of Continuous Improvement"). The Soviets built fine Quality
Control organizations in their better factories, and on the factory floor
there is less resistance to QC than in most U.S. factories. It still
reminded me of the U.S. 30 yrs ago.

The birth of this project was not necessarily easy, and I assure you that
the typical U.S. TQM "experts" would stick their noses up at the
implementation and the lack of Edwards Deming philosophical "perfection",
etc., but in most ways things are working. Don't get me wrong, there is a
long way to go to get the level of "repeatability of process", the level of
schedule reliability, and the control over raw material quality that is more
common in the U.S.. These are all things that must be solved, but these are
also problems quite often beyond the control of the local plant and have far
more to do with the general national problems related to the transition from
central planned economy to market economy. There are many years ahead on
this long road, and philosophical perfection is neither necessary nor
realistic in the current environment. The important thing is to get
production going, cash flowing, and to make sure that product going into the
containers is of good enough quality to sustain future orders and quantity
growth. As in the U.S., maturity of management and management systems takes
time, patience, and continuous production orders on which to train and learn
the lessons.

I feel good about being able to get this particular program moving
successfully, but I feel even more lucky to have been able to develop this
program in a relatively positive, healthy, open-minded environment that was
almost as much social laboratory as it was a factory. We hired a small team
of Russians to act as the local project managers for my client, and they
received the most intensive training and guidance. This was a case of
training the trainers, and they now carry the message and keep the
development going. It should be pointed out that there was very little
"direct" investment in the plant by my client, but a significant investment
in my costs, and in setting up the logistics and of course developing the
U.S.market. My client, however, does assist the plant in finding raw
material sources, and continues to provide on-going training and technical
support, including recent training trips for plant managers to visit the
U.S. end customers and their factories.

There is really a lot more to this success story and how it was accomplished
and what problems were encountered (both local and national) than can be put
in a short e-mail message. I will be happy to talk with those who are
serious about developing manufacturing export businesses in Russia or the
NIS or who are presently having problems with existing ventures or projects.
There are problems in doing business in Russia, but they are usually not
unsolveable, and the rewards for success are significant. We believe that
getting Russia economically healthy is perhaps far more important to world
security than anything else in our immediate future, and if in the process
we develop excellent sources for manufacturing, then both countries win.

Looking forward to your comments,

Douglas Keene
M. Douglas Keene & Associates
Worldwide Manufacturing Consultants
e-mail:  mfgman@cts.com
Phone:   619-944-0397
FAX:     619-944-0619


----------------------- END FRIENDS December 14, 1995 -------------------------


FRIENDS is a free service started by friends in Russia and the United
States. This Listserv is one element of that service.

To subscribe to FRIENDS (if someone has passed you a copy of this
announcement), just send an email message to:


consisting of *one line* of the following format:

SUBSCRIBE FRIENDS firstname lastname

and substitute your first and last names for 'firstname lastname'

To unsubscribe from FRIENDS, send the message UNSUBSCRIBE FRIENDS to:

To post a message to FRIENDS, send it to: friends@solar.rtd.utk.edu.

To visit the FRIENDS WWW server, use the following URLs if you have
a World Wide Web browser:  http://solar.rtd.utk.edu/friends/

If you don't have a WWW browser, just telnet to solar.rtd.utk.edu
and enter 'friends' (in lower case and without the quotes) at the
login prompt.

or those who need it, the IP address of our computers are

Please address any comments, questions, or suggestions to your

  Natasha Bulashova, natasha@alice.ibpm.serpukhov.su
  Greg Cole, gcole@solar.rtd.utk.edu