<<August 13, 2005>>
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Soustain Chigalu <schigalu@yahoo.com>

Mr. Chomora Mikeka <chomoramikeka@yahoo.com>

Prof. Stuart A. Umpleby <umpleby@gwu.edu>

Roger Lee Boston <Roger.boston@hccs.edu>


Dear Soustain and Chomora:

(1) Many thanks for your msgs (ATTACHMENT I
and II).

I am very delighted to hear of your successful use of Skype, an Internet telephony (or Voice over Internet Protocol [VoIP]) with your colleagues in remote/rural areas of Malawi — without spending much money!!

(2) Yes, I agree with you that the VoIP is the future of telephony.

As said in my previous list distributions, its cost is now drastically reducing thanks to the ÒSHARINGÓ principle of Internet, advancement of data compression technology and its proliferation around the world — some predict the day when the telephony would eventually become even free of charge!!  This would certainly bring a global social revolution, as accelerating borderless globalization with transformation of commerce and governance structures, etc.

This, in turn, means urgent need of global education of future leaders who can cope with rapid changes of complexly interwoven global phenomena.  For this, we advocate global e-learning and e-healthcare/telemedicine with our Global University System (GUS) project.  Your successful use of Skype reinforces this direction since audio telephony is a vital necessity for the support of learners with facilitators, mentors and instructors scattered around the world.

(3) For the success of Internet telephony, the availability of broadband Internet is a must — though, as you say, 34 Kbps could work in a certain extent.

The deployment of broadband Internet brings the possibilities of not only high fidelity audio but also various multimedia.

However, since such deployment requires large investment of broadband Internet with preferably optical fiber network (or broadband satellite channel), we need to aggregate the needs of stakeholders to take the advantage of the SHARING principle of the Internet as much as possible.

This is why we suggest that the GUS in developing countries would need to start with a consortium of higher educational and healthcare institutions and later including even secondary and elementary schools, libraries, local government offices and NGOs, etc.

(4) What amazes me with the advancement of VoIP is that it was invented by Mr. Kelvin, then a graduate student at the University of Illinois only about a dozen years ago.

The university is an alma mater of Stuart Umpleby, which also brought MOSAIC, the first Internet web browser by a graduate student, and PLATO, ILLIAC (which contributed to the advancements of aeronautics and space engineering at Ames Research Lab south of San Francisco), etc.


Around that time, there was a group of elementary school children around California who were communicating with email and also doing CU-SeeMe (*) multipoint videoconferencing over Internet with a fund from the National Science Foundation (NSF).  During the videoconferencing, they had to use in parallel the Plain Old Telephony Service (POTS) for audio conferencing.  

(*) which was invented by Dick Coger of Cornell University with US$800,000 for 3 year from the NSF.


One of the children found out about the work of Mr. Kelvin, and conveyed about the VoIP to friends with the email which spread like a wild-fire among their group and beyond.

Incidentally, in late 1990s, a consortium of conventional analog telephone companies submitted a petition to the US Federal Communication Commission to stop the VoIP.  A group favor to it then submitted a counter petition in which I was listed one of major proponents because of my previous successful effort of de-regulating the Japanese telecom policies for the use of email.


This means that those youngstersÕ brains are now really CHANGING the world — certainly not initiated by big telecom firms, though they came in later to realize the change.

One of major motivations of our GUS project is to foster the activities of such youngsters around the world — better yet collaboratively.

(5) In 1996, I tried to use the VoIP between the University of Coimbra in Portugal and my workshop in Florianopolis (about 150 miles south east of Sao Paulo), Brazil, but in vain.  At that time, Brazil had 13 broadband Internet lines (8 to the US and 5 to Canada), but all at 2 Mbps -- total only 26 Mbps.

In 2000, Roger Boston connected our videoconference in Manaus in the middle of rainforest of Amazon in Brazil with his school in Houston with the use of NetMeeting which can be downloaded from Microsoft web site free of charge.  Audio was clear and video was superb.  I later found that Brazilian telecom upgraded their connection to the US with 3 to 4 broadband satellite linkages at 45 Mbps each, as totaling almost 165 Mbps.

This firmly convinced me the importance of deploying broadband Internet around the world.

(6) As we discussed in separate msgs in the past weeks, your Malawians are now working to extend 3 Gbps optical fiber line from Mozambique (which already has such network) -- as Ethiopian did the same from Kenya.  We would be very delighted to be of any help for its deployment along with our GUS project.

(7) For your reference, pls read through some articles I pulled out from CNN web sites before in ATTACHMENT III
to V below.

Keep in touch.

Best, Tak


ATTACHMENT I

 

From: Soustain Chigalu <schigalu@yahoo.com>
Date:
Fri, 5 Aug 2005 07:47:17 -0700 (PDT)
To:
"Takeshi Utsumi  Ph.D." <utsumi@columbia.edu>, Chomora Mikeka <chomoramikeka@yahoo.com>, <provc@sdnp.org.mw>
Subject:
Skyping Karonga

Hi,

Skyping Karonga!!! This may sound unfamiliar, of course. ICS-UNIDO consultant (Nicola Drago) and some MACRA staff are out in the field for the Market Study for the ICT for Sustainable Rural Development (ISRD) project. On 4 August I had the pleasure to follow up with their activities.
 
According to the schedule of events the team was in Karonga, Malawi and I am in Verona, Italy. But how could I reach these guys up north of Malawi? The obvious answer was a phone call or an e-mail. I quickly ruled out the option of sending an e-mail and to expect an answer within hours from Karonga. The telephone? Sure but how? Where I am doing internship I donÕt have a direct access to dial out international numbers. I could make a request but it involves a chain of decision makers to allow an intern to call out.
 
On my small laptop I saw a small green button signaling. What is this? Skype. This is a 7 MB software that runs in my computer and it allows me to call out anywhere I want in the world: to a computer, mobile phone, fixed line, whatever. Using my small head buds (headphones) I picked up the number for Ms Khamula and sooner I was answered. Skyping to Karonga? I could not believe it. I was updated of the progress of the RRA market study and greeted Nicola and wished them all success, 10 minutes elapsed. How much did I pay for this call? 8 cents per minute and the total cost me 80 cents (MK 120). Unbelievable!!! So Skyping to Karonga is not only possible but also affordable if not cheap.
 
Something came to my mindÉ. Can the people at Karonga manage to Skype me? Why not, it only takes a 34 kbps Internet connection to make such a VoIP call. If they call me to my computer they pay NOTHING, if they want to catch me on the move then they pay 8 cents. I may be prejudice to be talking of Skype only, in fact there are dozens of these novel VoIP systems (Go2Call, net2phone etc) that are making it possible to talk and send each other instant messages regardless of where one is in the world.
 
Since I introduced these small technologies to my friend who is a lecture at Chancellor College we now almost talk everyday, free. He uses his Wi-Fi based LAN, what University of Malawi Pro-Vice Chancellor, Prof. Kamwanja once described it as ÒInternet in the air we breatheÓ, and he connects to the Internet through CHANCO VSAT.
 
Well, the point I am trying to make is: Skyping to Karonga is possible but how soon will the people in Karonga be able to Skype me? What about those in Likoma, Nsanje, Mwanza, Kasungu, Phalombe etc? I wish if this was possible tomorrow.Once these people are enabled: infrastructural and technically I am sure Skyping will be everywhere.
 
I appreciate for your time reading this message and if it pleases you, share the story with a friend.
 
Best regards


Soustain  Chigalu
ICS-UNIDO Telecommunications Fellow
Istituto Don Mazza, Via San Carlo 5,  Verona 37135
ITALY
E-mail   :  schigalu@yahoo.com <mailto:unicatt.itschigalu@yahoo.com>  Skype: camcom
Mob: +39 333 1836 991 Fax : +39 045 8271 590


ATTACHMENT II

> From: Chomora Mikeka <chomoramikeka@yahoo.com>
> Date: Fri, 5 Aug 2005 08:08:19 -0700 (PDT)
> To: Soustain Chigalu <schigalu@yahoo.com>, <lkamwanja@yahoo.com>,
> <utsumi@columbia.edu>
> Subject: Re: Skyping Karonga
>
>
> Good story indeed and a wonderful vision for rural
> MALAWI.
>
> Right now all the two PCs in the ProVC's office are
> skype ready, what lacks are the mics but we can get
> voice calls from this office literally from allwhere.
>
> Best regards as you work through your thesis.
>
> Chomora


ATTACHMENT III

 

Let your laptop do the dialing


Wednesday, April 13, 2005 Posted: 3:46 PM EDT (1946 GMT)

I COULD BE ANYWHERE (AP) -- I'm a foreign correspondent. Last month I was in Stockholm, Sweden. Now I'm in Frankfurt, Germany. Next month, who knows?

You certainly won't if I call you from my laptop computer, which I'm doing more often these days using something called Skype.

It's become my preferred phone service as I'm forever calling across countries and oceans -- trying, meanwhile, to keep costs down.

There's a rather savory irony to all this.

The countries I've been working in have among the world's highest densities of mobile phones, yet I use the Internet for most all my phone calls, business and personal.

Skype lets me call any phone number anywhere in the world for about 2 cents a minute, slightly more to some places, such as the Middle East and Asia. My computer does the dialing, and the processing of incoming and outgoing voices.

All you need to use Skype and products like it -- FreeWorld Dialup is another popular one -- is a solid broadband connection (fixed or Wi-Fi).

With the basic version of Skype, all anyone needs to make or receive a call is to install the program on their computer (and that includes personal digital assistants). All calls are free.

You don't even need a headset, though earphones can be a good idea if you wish to be discreet. I use my laptop's built-in microphone and onboard speakers for voice in/out.

The paid service for calling regular telephones is called SkypeOut and is fairly simple. I buy time in chunks of about $13. Skype works on Windows, Mac, Linux, even PocketPCs.

When my wife was in Florida it cost me about $8 to speak to her for about 30 minutes on a landline from Sweden. Had I used the mobile the same call would have cost about six times as much. The price with Skype: a dollar.

The quality is crystal clear, provided there's not too much traffic on the Internet. If there's an echo: hang up and try again, it usually gets better.

One warning though: On some computers, especially those running older versions of Windows, it doesn't always work, or can sound like a garbled conversation carried out under water with a giant whale slapping its tail nearby. You don't hear a thing.

Until he got Skype, a Brazil-based colleague of mine, Al Clendenning, was spending between $166 to $185 a month to keep in touch with family in Spain, New Hampshire and elsewhere. No longer. He and his wife do experience occasional glitches, though that may be related to the quality of the broadband connection.

Another colleague's wife, a Peruvian living in New York, gave up on using Skype's free version to chat with a friend in Lima after the friend's broadband connection proved unreliable.

Skype was invented by many of the same people who created the Kazaa file-swapping program: chiefly a Swede named Niklas Zennstrom and a bunch of programmers in Estonia. Like Kazaa, peer-to-peer networking is at its core.

These guys are into disruptive technologies. So am I.

I'm relishing turning my friends on to the joys of Internet dialing. I called a college pal who's living in Hoboken, New Jersey on a weekend afternoon and we chatted for nearly an hour.

"It's clear," he said, and was surprised when I told him it was a Voice over Internet connection.

He's installed it on his Mac and is getting his friends to start using it, too.

Even Dear Old Mom in Colorado uses Skype, but only at home. Her company doesn't allow it at work, citing security concerns my mother attributes to overzealous techies.

Skype does have one big drawback.

Unlike other more feature-rich Voice over Internet services, it doesn't give me a phone number of my own unless I want to pay extra (for a service called SkypeIn that's still in testing).

And of course Internet access is not always available. Which is why I still carry my trusty cell phone.

Sometimes, the mobile phone company actually wins.


ATTACHMENT IV

 

The new telephony
VoIP turning telecommunications business inside out


Wednesday, April 13, 2005 Posted: 12:16 PM EDT (1616 GMT)


SAN JOSE, California (AP) -- Before business trips, Suneet Tuli used to leave behind a long list of numbers where he could be reached and told important clients to ring him on his cell phone. The routine was cumbersome and cost him about $800 a month in phone bills.

Now, he has local numbers for New York, London and Mexico City despite no permanent presence in any of those cities. The lines automatically forward to another number that seamlessly transfers to a cell phone with the best rates for wherever he happens to be.

Because Tuli's calls are routed mainly over the Internet instead of the traditional voice network, he can make changes to the elaborate setup simply by visiting a Web site. And he's cut his phone bill by about 80 percent.

"Even though it seems a little complicated, in my mind it's all straight," said Tuli, chief executive of DataWind Inc., a Montreal company that makes handheld Internet-browsing devices.

Tuli is in the Voice-over-Internet vanguard, relying ever more on a technology that is transforming what it means to make a phone call by converting our conversations into little packets of data that traverse the Internet.

After a decade of promises about how it would forever change communications, Voice over Internet Protocol, or VoIP, is finally beginning to nudge the 130-year-old traditional phone network toward obsolescence.

It's inexpensive and, beyond mimicking traditional telephony, makes possible a wide range of new digital revolution-bestowing features and flexibility that people like Tuli are seizing on.

Yet the fact that Voice over Internet relies on data networks is both its greatest strength and biggest liability. Because it piggybacks on top of existing services, companies offering it need not dig up streets, roll trucks to homes or pay the same amount of regulatory fees as traditional telcos.

VoIP's amazing features and low costs come paired with questions of reliability and regulation that the industry and government are only beginning to address. And you need a broadband Internet connection, which is far from ubiquitous though more than half of U.S. households that go online now have one.

Mainly marketed as a supplement or replacement for traditional phones, VoIP is already used by millions worldwide, most of them in Japan. In the United States, the numbers are expected to grow from about 3 million today to some 27 million by 2008, according to the research firm IDC.

Vonage Holdings Corp., Tuli's VoIP provider, now serves more than 600,000 customers, adding 200,000 so far this year. And Skype, a European-based phenomenon that offers free PC-to-PC calling, says more than 2 million people use its service at any moment.

In just six months, Cisco Systems Inc.'s Linksys sold 1 million Internet phone kits that turn broadband connections into Internet phone jacks -- a pace that beat the past launches of home routers and Wi-Fi devices.

VoIP startups with names like BroadVoice, SunRocket and VoicePulse now number in the dozens, joining market leader Vonage. Cable companies and traditional telephone companies are also scrambling for your VoIP business. Even standalone Internet providers such as America Online Inc. are jumping into the game.

In Voice over Internet's early days, hobbyists with microphones plugged into their PCs used to gab with other geeks. Reliability was shaky, call quality even worse.

Now, Voice over Internet users can chat through conventional telephones, paying about $20 to $30 a month for unlimited domestic long distance and add-ons that would cost extra in the traditional phone system. Most importantly, they can call, and receive calls from, the traditional phone system.

"As more homes have broadband, the odds are the user market will go up in proportion," said Jeff Pulver, an Internet telephony pioneer. "The question is who becomes the dominant providers: Is it going to be the incumbent cable operators, the incumbent phone companies or start-ups?"

Whether there's a broad public appetite for this newfangled phonery remains unclear. Are current VoIP offerings attractive enough for people to want to unplug their reliable traditional phones for generally cheaper but more unreliable Internet telephones? A lot more convenience can be built into the technology.

Tuli says the quality of the VoIP calls has improved dramatically since he first tested out Internet telephony.

"Today, most people who call me
have no idea," he says.

But reliability is a major issue for some who have switched. Because the calls ride over broadband connections, the phone is only as reliable as that service. And Internet phone companies have had their share of service outages.

Ed Ho, a Palo Alto entrepreneur who subscribed to Vonage to save on long-distance costs for his startup, ended up canceling the service because even occasional unreliability was unacceptable. He returned to his old phone company.

"The problem was when people tried to call, it's not like they get your voice mail. It would be a weird dead connection," he said.

"With all new technologies, we're going to go through some growing pains as an industry, and there are going to be problems," said Jeffrey Citron, Vonage's chief executive.

In fact, the majority of current Internet telephoners aren't too bothered by the uncertainties. But most haven't snipped their old phone company yet.

According to a 2004 Forrester Research survey, only 37 percent of VoIP subscribers canceled their traditional service. Sixty-three percent said they retained the line for either personal or business use.

New Jersey information technology worker Cliff Alligood kept his old line when he subscribed to AT&T Corp.'s CallVantage service. Now, he uses the Internet primarily for long distance calls paying about $35 a month for what previously cost him about $150 monthly.

Alligood is also attracted to some of the service's more advance features -- like being able to set up ad-hoc conference calls from a Web site -- something he uses when his fantasy football league is holding its draft.

Still, it appears the industry could do a better job of communicating why the average person should care. A Forrester survey of 6,200 people in North America found 78 percent didn't know about VoIP even after it had been defined for them.

Another problem is that most services position themselves as replacements for regular phones -- which are already inexpensive for most households. In one Forrester survey, 60 percent of respondents said they were satisfied with their existing service.

"People don't know about it. People don't necessarily care about it. And there's not necessarily a need for it," said Maribel Lopez, a Forrester Research analyst.

That's why the fledgling industry should focus on features, said Charles Giancarlo, chief technology officer at network equipment maker Cisco. Some notions are simple, like offering CD-quality sound. Others, like video telephony, are more difficult. One major phone provider, 8x8 Inc., currently offers a videophone, while Vonage says it's working on it.

But the ultimate killer application that will draw tens of millions of people into the fold has yet to appear.

Will it be a handset that works with any Wi-Fi hotspot? The ability to convert voicemails into text messages with speech recognition software? To click on a phone number on your computer screen, automatically dialing it, and pick up your handset? A combination of all of the above?

"The whole VoIP industry's been talking about 'It's the application, stupid' since 1998, and we've never delivered on that as an industry," said Bryan Martin, 8x8's chief executive. "I feel a little embarrassed still saying the same thing, but we're starting to see it happen."


ATTACHMENT V

 

Uncertainty clouds Voice over Internet's future


CNN.com:
Thursday, July 8, 2004 Posted: 10:26 AM EDT (1426 GMT)

NEW YORK (AP) -- AT&T Corp. says it expects to have 1 million Voice over Internet customers by the end of next year, while cable TV giant Comcast Corp. has said it anticipates offering the service to all its customers by the end of 2006.

A flurry of recent announcements by telecom companies paints the hot technology as the industry's future.

So should consumers ditch their traditional land lines now and opt for the cheaper new service? Maybe not yet.

Voice over Internet may be shaking the foundations of telecommunications, but it's hardly mature, and its regulatory future remains uncertain.

"If you were to look at it in 10 to 15 years time, everyone will be using Voice over Internet Protocol," said Mark Main, senior analyst at Ovum, a British consulting firm. But getting there "will be quite varied, quite torturous and not at all clean."

Voice over Internet Protocol (VoIP) uses technology that packages voice calls as data and sends them over broadband connections.

The technique is less expensive because it avoids some access charges inherent in the traditional phone network, and opens up new features, like Web-based management of voice mail. Such advantages have prompted British Telecommunications PLC to plan on converting its entire network to Internet Protocol technology by 2008
.

VoIP obstacles

But some obstacles may delay VoIP's status as a popular consumer phone service:

-- People have to know it exists. A June 24 study by the Pew Internet and American Life project found only 27 percent of U.S. online users have heard of VoIP service; 4 million are considering getting it at home.

-- To get VoIP service, you need a broadband connection.

Even AT&T, which seems to be hoping VoIP will energize its shrinking business, said last week when it introduced the service in 10 states that VoIP "is not a complete substitute for traditional telephone service because it does not serve the needs of millions of Americans who cannot obtain or afford the high-speed Internet connection required."

TNS Telecoms estimates that only 18.1 percent of consumers in those 10 states have broadband. And AT&T's VoIP service isn't open to everyone in those states -- only residents of certain cities.

-- Service is only as good as your broadband connection. If your network hiccups while sending a document or receiving a big movie file, it means a delay that most people would ignore or not even notice. But delays on phone calls are harder to tolerate.

"VoIP probably wouldn't have done real well when the Ken Starr report came out," and data networks were swamped, said Farooq Hussain, a principal at Network Conceptions, a telecom consulting firm.

Such reliability issues have led Carnegie Mellon University to wait to introduce VoIP on campus until it upgrades its network over the next three years, said Joel Smith, the university's chief information officer.

Quality of service

Network problems are more complicated for consumers because they're often buying broadband from one company and VoIP from another.

Regional Bell companies, such as Verizon Communications Inc., are the primary sellers of DSL broadband service, while their competitors in the long-distance and cable TV businesses are the primary sellers of VoIP.

"If you are providing phone services on someone else's broadband access network you have no control over the quality of service," Main said.

That said, some VoIP carriers have struck agreements with broadband providers. A good agreement can mean your call travels only on one broadband network.

A bad agreement -- or no agreement -- means your call could get switched from network to network, which can hurt quality. "It's like hopping on the Acela train versus switching trains four times," said Andy Abramson of Del Mar, California, who owns an advertising firm and runs a consumer VoIP Web journal, or blog.

-- The prices, which start at $19.99 a month, are "competitive, not breathtaking," Main said.

The standard price for VoIP packages from AT&T and Cablevision Systems Corp. is $34.99 a month for unlimited local and long-distance calling, voice mail and call forwarding -- but that doesn't include a broadband connection, which generally costs at least $30 a month. Verizon's local and long-distance packages for traditional calling range from $49.95 to $64.95 a month.

-- A lack of regulation -- and taxes -- are a factor in keeping prices down. That may not last forever.

The Federal Communications Commission is considering whether to treat VoIP as a taxable telecom service or an untaxed data service. Beyond that, "half the states in the country are looking at regulating and taxing VoIP," said Gregory Rosston, deputy director of the Stanford Institute for Economic Policy Research.

If the service does gain a following, taxes on it might increase. "As cell phones have grown, the taxes on wireless have gotten much, much larger," Rosston noted.

-- Voice over Internet service depends on the regular power grid, so if that goes, you have no phone. The traditional phone network has its own power and generally works even in blackouts.

The industry has already tackled some of VoIP's problems, such as connecting calls to 911 dispatchers.

Still, some investors are hanging back.

In one recent report, Banc of America Securities analyst David Barden noted: "This profits-are-huge, the-market's-exploding, the-opportunity-is-ripe-for-picking mantra seems eerily reminiscent of past disappointments."


List of Distribution


Soustain Chigalu
ICS-UNIDO Telecommunications Technologies Fellow
Master of Management in the Network Economy (MiNE)
UNICATT
Via Capra 2A, 29100, Piacenza, ITALY
Mob: +39-333-183-6991
Skype: camcom
Fax:  +39-052-359-9434
schigalu@yahoo.com
soustain.chigalu@unicatt.it
unicatt.itschigalu@yahoo.com
www.mine.it
www.ics.trieste.it
or
ICS-UNIDO Telecommunications Fellow
Istituto Don Mazza, Via San Carlo 5,  Verona 37135
ITALY
Fax : +39 045 8271 590

Mr. Chomora Mikeka
Physics Dept.
Chancellor College
University of Malawi
P.O. Box 280
Zomba, MALAWI
Phone:  +265 1 526 435
Mobile: +265 8 386 700
Fax:    +265 1 524 046
Email:  chomoramikeka@yahoo.com
cmikeka@chanco.unima.mw

Prof. Stuart A. Umpleby
Research Program in Social and Organizational Learning
School of Business
Monroe Hall 403
The George Washington University
2101 F Street NW, Suite 201
Washington, DC 20052, USA
Tel: (202) 994-1642
Fax: (202) 994-4930
fax 202-994-3081
umpleby@gwu.edu
http://www.gwu.edu/~umpleby
http://www.asc-cybernetics.org/2005/index.htm 

Roger Lee Boston
Rockwell Chair/Instructor
Distance Education/Technology Center
Houston Community College System
4310 Dunlavy Street
P.O.Box 7849
Houston, Texas 77006
USA
Tel: +1-832.654.5627
     +1-713.718.5260
Fax: +1-713.718.2030
Roger.boston@hccs.edu
boston_r@hccs.cc.tx.us (secondary)
http://www.rboston.com
http://www.teched.org/
http://tc1.hccs.cc.tx.us
http://www.teched.org/hist/iia.htm
http://tc1.hccs.cc.tx.us/hist/yr99/finland/ -- Tampere event
http://tc1.hccs.cc.tx.us/hist/yr00/brazil/ -- Manaus event


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* Takeshi Utsumi, Ph.D., P.E., Chairman, GLOSAS/USA                  *
* (GLObal Systems Analysis and Simulation Association in the U.S.A.) *
* Laureate of Lord Perry Award for Excellence in Distance Education  *
* Founder and V.P. for Technology and Coordination of                *
*   Global University System (GUS)                                   *
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